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Secure Messaging for Healthcare in Alberta

The province of Alberta has instituted several policies that uniquely support and encourage the clinical use of Brightsquid Secure Health Exchange. By adopting secure messaging to communicate with patients and other healthcare professionals, you can accelerate treatment, reduce administrative costs, and employ additional service codes in your day to day practice.

New codes in practice with Secure Health Exchange

Code 03.01S

Physician To Patient Secure
Email Communication

Code 03.01R

Physician To Patient Secure
E-Consultation, Referring Physician

Code 03.01O

Physician To Patient Secure
E-Consultation, Consultant


Code 03.01S - Physician To Patient Secure Email

HOW TO IMPLEMENT SECURE PATIENT MESSAGING IN ALBERTA
Changes made to the Alberta Health Care Insurance Plan Schedule of Medical Benefits on April 1, 2016, include the addition of a service code for secure messages delivered to patients. Under the new rules, you can qualify for up to seven secure patient messages each week.

By addressing patient concerns via medical-grade messaging, you replace patient visits with patient emails and make room in clinic for patients in need of in-person examination and increase your overall capacity to care for new and existing patients.

"Patients who receive email are thrilled to have their questions answered without ever having to come into our clinic."

Shaun Wilkinson,
Executive Director, Crowfoot Family Village Practice

To get started, collect patient email addresses as they come through your clinic, or when you speak on the phone. Once you have patient email address you can deliver advice, clarify treatment plans, respond to questions or suitable health concerns via Secure Health Exchange with confidence that patient privacy will be protected while treatment is accelerated.

WHAT TYPE OF MESSAGE QUALIFIES?

Secure messages that contain medically necessary advice or follow up qualify for 03.015 if the patient's condition can safely be managed via secure email.

You must have an existing relationship with the patient receiving the message, and they must have been seen by your clinic in the last 12 months.

Before sending using Secure Health Exchange with a patient you must discuss the limitations of health management using electronic means.


Code 03.01R - Physician To Physician Secure E-Consultation, Referring Physician

E-Consultations work as part of, or in place of, the referral process and are designed to improve patient access to care. Studies of E-Consult solutions report:
  • More efficient exchange of patient health information
  • Better coordination of care
  • Reduced number of unnecessary referrals
  • GPs refer to the right specialist the first time
  • Patients receive faster access to specialist advice
HOW TO IMPLEMENT SECURE E-CONSULTATION AS A REFERRING PHYSICIAN IN ALBERTA
The Alberta Health Care Insurance Plan Schedule of Medical Benefits now includes a service code for secure messages exchange between Physicians to request and acquire an expert opinion. Wher the request is sent using Secure Health Exchange, the referring physician is eligible to submit code 03.01R.

To deliver an E-Consultation request via Secure Health Exchange, simply compose a message and address it to the intended specialist using their email address. If a specialist is not already in the Brightsquid system, sending a message will automatically set up a free account for them and they'll receive an invite when you hit send.

Code 03.01O - Physician To Physician Secure E-Consultation, Consultant

Specialists that provide opinions via E-Consultation streamline referrals through their office without diminishing productivity. In fact, by focusing clinical and administrative efforts on patients that actually require an office visit, and redirecting those in the wrong line, specialist clinics become more productive.
HOW TO IMPLEMENT SECURE E-CONSULTATION AS A CONSULTING PHYSICIAN IN ALBERTA

To qualify for 03.010:

  • Communication between the referring and consulting physician must be conducted over a secure messaging system like Secure Health Exchange.
  • The consulting physician must respond with an opinion, advice, or recommendation within 30 days of receiving the request.
  • The E-Consultation must be initiated by the referring physician.
  • You must provided an opinion and recommendations for patient treatment as well as management.
  • The referring physician must continue to care for the patient.
  • Documentation of the request and advice given must be recorded by the consultant in their patient records.
  • You may not claim the code for transfer of care alone.