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Secure Health Messaging in Practice

Sending secure messages to patients and other health professionals delivers multiple benefits to your clinic. Integrating Secure Health Exchange into your daily tasks saves creates efficiency by saving time, reducing costs, and increasing capacity to care for more patients.
Use Secure Health Exchange to collect new patient information before they arrive to their first appointment. By having patients respond digitally to standard questionnaires, answers can be easily entered into the EMR, creating an expedited on-boarding process that reduces admin time spent on data entry. Patients can take the time to find and record prescriptions and medical history, rather than relying on memory in appointments.

Process:

  • Secure message patient potential appointment times
  • Resend message as needed
  • Record patient’s chosen time in EMR to book appointment
  • Send appropriate reminder

Result:

Using Secure Health Exchange to manage your appointment schedule, reduces time spent on the phone chase by avoiding unchecked voicemail boxes and delivering messages to the inbox patients use most.
Standard appointments such as annual checkups are often extended because of the depth of information collection required. Clinics have greatly reduced the length of such appointments by using Secure Health Exchange to collect much of the information in advance.

Process:

  • Cut and paste questionnaire into a Secure Health Exchange message
  • Click Send to deliver questionnaire and service invitation to patient
  • Enter responses into patient record in advance of appointment

Result:

Appointment times are reduced by as much as half, creating more time in the day to see additional patients, shrinking wait times, and increasing your overall clinic productivity.
In Alberta and other provinces, physicians can use Secure Health Exchange to communicate insured clinical advice. Medically necessary communication that can be safely managed via secure messaging qualifies.

Process:

  • Type and send message
  • Record action in EMR visit note
  • Bill for encounter

Result:

Using Secure Health Exchange, several patient concerns can be addressed in the time it would normally take to address one. Non-critical issues are dealt with much more quickly, increasing patient satisfaction and creating time in your schedule for additional appointments.
Secure Health Exchange also connects physicians to all other physicians and healthcare providers, so that referrals can be sent via secure message rather than fax. Secure Health Exchange can also be used to send insured E-consultation requests to specialists, providing convenient and quick access to specialist opinions and advice.

Referral Process:

  • Create referral letter in EMR
  • Export Referral letter as PDF
  • Attach referral letter to Secure Health Exchange message
  • Send message

Result:

  • Fax-free referrals are created and delivered much more quickly
  • Communications are traceable
  • Easy to add additional information to the message thread as required

E-consultation Process

  • Type and send message to automatically invite specialist to platform (if invite is necessary)
  • Record message in EMR visit note
  • Submit for E-Consultation
  • Receive opinion response
  • Notify patient of response
  • Submit for patient e-contact

Result:

  • Patient issues answered more quickly as specialists can prioritize pressing concerns or redirect patients to more appropriate care
  • Healthcare system is less stressed by unnecessary appointment scheduling and visits
  • Additional insured services
Secure messaging replaces the process of printing, addressing, and mailing patient communications such as lab requisitions, test results, and forms. Using secure messaging to deliver files and forms electronically instead can save your clinic hundreds of dollars each month.

Process:

  • Generate lab requisition
  • Export as PDF
  • Attach PDF to secure message
  • Send to patient

Result:

Patients receive lab requisitions and test results without delay. Your clinics saves time and money spent sending communications via mail.